Shipping Policy

1.Order Processing Time

All orders are processed within 1–3 business days.
Once your order is shipped, you will receive a confirmation email with tracking information.

2.Shipping Locations

We currently ship to the United States, Canada and Australia. We plan to add more countries in the future, so stay tuned!

3. Shipping Rates

A) Small Parcel Products

（Home accessories, small organizers, décor items, etc.）

  • Free Shipping for orders over USD $39

  • A flat rate of USD $5.99 applies to orders under USD $39

These rates apply to most standard destinations.

B) Large & Oversized Products

（Furniture, shelving units, storage systems, carpets, rugs, etc.）

Larger items require special handling and delivery arrangements.
Shipping fees for these products may vary depending on:

  • Delivery distance

  • Order weight & size

  • Whether the destination is considered a remote or extended-area zone

Additional shipping charges may apply for remote regions.

4.Delivery Time

Estimated delivery timeframe:

  • Small Parcel Products: 6–12 business days

  • Large Furniture & Carpets: 20-28 business days (depending on region and carrier)

Delivery times may vary due to customs processing, local logistics, holidays, or unforeseen delays.

5.Customs, Duties and Taxes

For our products, all customs duties and taxes are already included in the price, so there are no additional fees required from you at checkout.

6.Order Tracking

Once your order ships, you will receive an email notification with a tracking number to monitor delivery progress.

7. Shipping Issues & Address Changes

If your package is delayed, lost, or needs an address correction, please contact us as soon as possible at: info@fomroo.com.

8.Contact Us

If you have any questions regarding our shipping policy, feel free to reach out at any time: info@fomroo.com.